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Staff Code of Conduct  & Attendance Policy

Staff Code of Conduct & Attendance Policy – Prime Care Home

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Prime Care Home requires all staff to uphold professionalism, reliability, and compassionate conduct to ensure continuous, safe, and dignified care for all residents.

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Punctuality

  • Staff must report to work on time for all scheduled shifts.

  • Lateness disrupts care and team coordination and is not acceptable.

Late Reporting

  • First instance: Verbal reminder and documentation

  • Second instance: Written warning

  • Third instance: Final warning and possible suspension

  • Continued lateness may lead to termination

Absences

  • Staff must notify management as early as possible if they cannot attend work.

  • Emergency absences must be reported immediately before shift time.

  • Medical certificates are required for sick leave beyond one day.

  • Unreported or unexplained absences are considered serious misconduct.

Unauthorized Absences

  • One instance: Written warning

  • Two instances: Final warning

  • Three instances: Subject to termination

Shift Handover Responsibility

  • Proper shift handover and completion of daily logs are mandatory.

  • Failure to complete handover may result in disciplinary action.

Professional Conduct
Staff must:

  • Wear proper uniform and identification

  • Follow all care procedures, safety rules, and infection control policies with proper PPE

  • Maintain confidentiality of all resident and company information

  • Communicate politely and professionally at all times

  • Avoid any form of unprofessional behavior, conflict, or misconduct

Dignity & Respect Clause
All staff must maintain the highest level of dignity, respect, and compassion toward residents, families, visitors, and colleagues at all times.

Staff must:

  • Treat every resident with kindness, patience, and understanding

  • Respect personal, cultural, emotional, and physical differences

  • Protect resident privacy and dignity during all care activities

  • Never use harsh language, threats, or inappropriate behavior

  • Never engage in discrimination, neglect, or abusive conduct

Any act that compromises the dignity, safety, or respect of a resident is considered serious misconduct and may result in immediate disciplinary action.

Reporting Concerns

  • All concerns, safety risks, or misconduct must be reported immediately to management.

  • Reports will be treated confidentially and investigated fairly.

Disciplinary Procedure
Prime Care Home follows a fair and progressive process:

  • Verbal Warning

  • Written Warning

  • Final Written Warning

  • Suspension or Termination (if unresolved)

Commitment
This policy ensures:

  • Reliable and professional staff

  • Continuous quality care for residents

  • A respectful and safe working environment

  • Protection of resident dignity and rights

 

All staff are required to read, understand, and comply with this policy as a condition of their employment at Prime Care Home.

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