Policies & Guidelines
Policies & Guidelines – Prime Care Home
Important Notice
All residents, families, visitors, and staff are required to read, understand, and comply with all Policies and Guidelines of Prime Care Home. These policies are in place to ensure safety, dignity, professionalism, and the highest standard of care for everyone.
At Prime Care Home, Policies and Guidelines mean our official standards and the way we carry them out in daily care. They show families, residents, and authorities that our home operates safely, ethically, and professionally.
Policies are what we promise
Guidelines are how we keep those promises
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Privacy & Data Protection Policy
How we protect personal and medical information -
Admission & Assessment Policy
How residents are admitted and properly evaluated -
Resident Rights & Responsibilities Policy
How resident dignity, safety, and cooperation are maintained -
Care Services & Medication Assistance Policy
How we provide safe and dignified non-medical care -
Safeguarding Policy
How we protect elders from abuse, neglect, and exploitation -
Staff Code of Conduct & Attendance Policy
How staff maintain ethical behavior, professionalism, confidentiality, discipline, and attendance standards -
Manual Handling Policy
How residents are moved and supported safely to prevent injury -
Infection Control Policy
How we maintain cleanliness and prevent infections -
Visiting Policy
How families can visit respectfully and safely -
Emergency Response Policy
How immediate emergencies, accidents, and urgent incidents are handled inside the facility -
Emergency Transfer Policy
How hospital transfers and external medical emergencies are managed -
Risk Management & Disaster Preparedness Plan
How we handle fires, natural disasters, and large-scale emergencies -
Passing of a Resident Policy
How we manage death with dignity, legal compliance, family support, and documentation -
Complaints & Grievance Policy
How complaints and concerns are handled fairly and transparently -
Payment Policy
How payments, delays, missed payments, and resolutions are handled fairly.
“This care home is organized, safe, respectful, transparent, and serious about protecting our loved ones.”