Emergency Transfer Policy 

Emergency Transfer Policy – Prime Care Home

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• Prime Care Home ensures that all hospital transfers are handled quickly, safely, and with full coordination to protect the life, health, and dignity of every resident.

• Hospital transfer is arranged immediately when a resident shows signs of a medical emergency or when advised by an on-call doctor or nurse.

• Staff remain calm and provide first aid support while waiting for medical assistance.

• An ambulance is contacted without delay when required.

• The resident is safely prepared and escorted during transfer.

• Prime Care Home will:

• Notify the resident’s family or authorized representative immediately.

• Provide complete information about the resident’s condition and destination hospital.

• Ensure all relevant documents, medication lists, and care information are ready for hospital staff.

• Responsibilities:

• All hospital and medical expenses are the responsibility of the family.

• Prime Care Home assists with coordination but does not provide medical treatment.

• Staff stay focused on resident safety and comfort during the entire process.

• Documentation:

• Every emergency transfer is recorded in the Incident and Emergency Log.

• Details include time, reason for transfer, actions taken, and persons notified.

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This policy ensures that emergency situations are managed professionally, efficiently, and with compassion, giving residents immediate access to proper medical care while keeping families fully informed.