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Privacy & Data Protection

Privacy & Data Protection – Prime Care Home

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Prime Care Home is fully committed to protecting the privacy, dignity, and personal information of all residents, families, staff, and visitors. We recognize that personal and medical information is highly sensitive and must be handled with the highest level of confidentiality, responsibility, and security.

All personal data collected, including medical records, care plans, contact details, identification documents, and employment information, is used strictly for care provision, safety management, legal compliance, and service improvement purposes only. Information is never used for any unauthorized or unrelated purpose.

Access to personal data is limited only to authorized personnel who require the information to perform their professional duties. All staff are trained in confidentiality and data protection practices and are required to follow strict rules regarding information handling.

Prime Care Home ensures that:

  • All physical records are stored in secure, locked areas

  • All digital records are protected by passwords and secure systems

  • Information is not shared without proper consent, except when required by law or in emergency situations

  • Data is protected from loss, misuse, alteration, or unauthorized access

Personal information may only be shared:

  • When required by law

  • With medical professionals or emergency services for resident safety

  • With written consent from the resident or family

All records are kept only for as long as necessary to meet legal and operational requirements and are properly disposed of in a secure manner when no longer needed.

Residents and families have the right to:

  • Request access to their personal information

  • Request corrections if information is inaccurate

  • Request deletion of data where legally applicable

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Prime Care Home treats privacy as a fundamental right and a core part of respectful and ethical care.

By maintaining strict privacy and data protection standards, we ensure trust, safety,

and professionalism in everything we do.

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